iTunes troubleshooting

SYMPTOMS

This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.

For a discussion of troubleshooting similar issues in iTunes for Windows XP, see iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues.
If you are having trouble installing iTunes, see Trouble installing iTunes or QuickTime for Windows


RESOLUTION

Start iTunes in Safe Mode

Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.

1- Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.

2- After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.

If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-ins for steps on how to remove third-party plug-ins.

Create a New User Account

When troubleshooting a variety of issues, it can be useful to determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:

1- From the Start menu, choose Control Panel.

2- Open Add or remove user accounts (If using the Classic View in Windows Vista, open User Accounts. Then open Manage another account).

3- Select Create a new account and follow the instructions to complete the account setup process.

4- Once the new account is created, choose Log Off from the Start menu.

5- Log into the newly created user account.

6- Open iTunes and determine whether the issue you were experiencing persists in this new user.

If you see the same issue in the newly created user account, proceed to the System-wide troubleshooting section below. If you do not experience the same issue, consult the User-specific troubleshooting section below.

Information sourced from: http://support.apple.com/kb/TS1717
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